Terms of service

Last updated: October 7, 2026

These Terms of Service govern your use of the Elvaris Chrono website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

Products and Availability

We make reasonable efforts to display product information, photographs, descriptions, specifications, and availability accurately.

Product colours and appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing variations.

All products are subject to availability. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to decline or cancel an order where reasonably necessary, including cases involving:

Pricing or product information errors
Suspected fraud
Payment authorisation problems
Product unavailability
Incorrect customer information
Legal or regulatory restrictions

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

Prices and Payments

Prices displayed on our website may be changed from time to time.

The price applicable to your order will normally be the price displayed at checkout when the order is placed.

Customers are responsible for providing valid billing and payment information.

Payments are processed through authorised third-party payment providers.

Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

Cancellation requests should be sent immediately to:

eco_34563@primesignature.store

We will make reasonable efforts to honour the request. However, cancellation may not be possible once an order has already been processed, fulfilled, prepared for dispatch, or shipped.

Shipping

Orders are shipped according to our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by courier delays, customs procedures, weather, operational issues, public holidays, or circumstances outside our reasonable control.

Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the conditions in our Return and Refund Policy.

Customers should review that policy before requesting a return.

Customer Responsibilities

Customers are responsible for providing complete and accurate:

Contact information
Delivery address
Billing details
Payment information

Elvaris Chrono is not responsible for delays or losses caused by incorrect information provided by the customer, except where required otherwise by law.

Intellectual Property

Unless otherwise stated, website content belonging to Elvaris Chrono, including logos, branding, graphics, written content, website design, photographs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, commercially exploit, or modify protected content without appropriate permission.

Prohibited Use

You must not use our website:

For unlawful or fraudulent purposes
To interfere with website security
To introduce malicious software
To violate intellectual property rights
To submit false or misleading information
To attempt unauthorised access to systems, accounts, or data

Limitation of Liability

To the maximum extent permitted by applicable law, Elvaris Chrono will not be liable for indirect, incidental, special, or consequential losses arising from website use or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including any rights or remedies that cannot legally be excluded under applicable consumer law.

Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping companies, and ecommerce technology providers.

Their services may be subject to separate terms and policies.

Governing Law

These Terms are governed by the applicable laws of England and Wales, without removing any mandatory consumer protection rights that may apply to customers in other jurisdictions.