Refund policy

Last updated: October 7, 2026

At Elvaris Chrono, we want our customers to shop with confidence. This Return and Refund Policy explains the conditions under which returns and refunds may be requested.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

Unused, unworn, and in the same condition in which it was received
Returned with all original packaging, labels, accessories, manuals, and protective materials
Accompanied by valid proof of purchase or order information

Items that show signs of use, wear, damage caused after delivery, alteration, or improper handling may not qualify for a refund.

How to Request a Return

Before sending any item back, please contact us at:

Email: eco_34563@primesignature.store

Please include your order number, full name, reason for the return, and any relevant photographs if the item is damaged, defective, or incorrect.

Do not send a return without first contacting us.

Return Address

Approved returns may be sent to:

Elvaris Chrono
53 Humberstone Gate
Leicester LE1 1WB
United Kingdom

Customers should obtain return approval before shipping any item to this address.

Return Shipping Costs

Unless the product is damaged, defective, or incorrect due to an error on our part, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. Elvaris Chrono is not responsible for return parcels that are lost before reaching us.

If an item is confirmed to be damaged, defective, or incorrect, we may provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at eco_34563@primesignature.store.

Please provide photographs or other evidence so that we can review the issue and arrange a suitable solution, which may include a replacement or refund.

Refund Process

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges may be non-refundable unless the return results from an error by Elvaris Chrono.

Non-Returnable Items

Returns may not be accepted for:

Items returned after the 30-day return period
Items that have been worn, used, altered, or damaged by the customer
Items missing original packaging, accessories, labels, or components
Personalised or customised products, where applicable
Gift cards, where applicable
Items that cannot be returned for hygiene, safety, or legal reasons

Nothing in this policy limits any statutory rights available to customers under applicable consumer law.

Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

To request cancellation, email eco_34563@primesignature.store immediately with your order information.

We will make reasonable efforts to cancel the order. However, cancellation cannot be guaranteed once the order has already been processed, prepared, fulfilled, or dispatched.