Shipping policy

Last updated: October 7, 2026

This Shipping Policy explains how Elvaris Chrono processes and delivers customer orders.

Order Processing

Orders are normally prepared for shipment after successful payment confirmation.

Processing may take approximately 1–2 business days, although processing periods may vary during busy seasons, promotional events, weekends, public holidays, or periods of unusually high order volume.

Shipping and Delivery

Available shipping methods and applicable charges, where relevant, are normally displayed during checkout.

Orders may be shipped through third-party courier or postal services.

Estimated Delivery Times

Estimated delivery times depend on:

Customer location
Shipping method
Courier availability
Customs processing
Local delivery conditions

Delivery estimates provided at checkout or after dispatch are estimates only and are not guaranteed unless specifically stated otherwise.

Possible Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

Courier disruptions
Customs inspections
Severe weather
Public holidays
Transportation issues
Incorrect delivery information
High seasonal demand
Local or international shipping disruptions

Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may require some time to become active after shipment.

Incorrect Shipping Information

Customers are responsible for checking their delivery information carefully before submitting an order.

If you notice an incorrect address, contact eco_34563@primesignature.store immediately.

We will try to assist, but address changes cannot be guaranteed after the order has been processed, fulfilled, or shipped.

Additional costs resulting from incorrect information provided by the customer may be the customer's responsibility where permitted by law.

Lost or Delayed Orders

If your tracking information has not updated for an unusual period or your parcel appears to be lost, contact us at eco_34563@primesignature.store.

We may contact the courier and investigate the shipment.

Where a parcel is confirmed to be lost during transit and responsibility rests with us or our shipping provider, we will provide an appropriate remedy in accordance with applicable law and our policies.