Privacy policy

Last updated: October 7, 2026

This Privacy Policy explains how Elvaris Chrono collects, uses, stores, and shares personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

Information We Collect

Depending on how you use our website, we may collect:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Payment-related information processed through authorised payment providers

  • Device, browser, IP address, and website usage information

  • Communications that you send to us

  • Information submitted through forms, customer support requests, or account registration

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments, returns, and refunds

  • Communicate about your orders

  • Provide customer support

  • Detect and prevent fraud or misuse

  • Improve our website and customer experience

  • Maintain business and transaction records

  • Comply with legal, tax, accounting, regulatory, and security obligations

  • Send marketing communications where permitted by law and where appropriate consent has been obtained

Sharing of Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

  • Shopify and related ecommerce service providers

  • Payment processors

  • Shipping and fulfilment providers

  • Website hosting and technology providers

  • Analytics and fraud-prevention services

  • Professional advisers

  • Government authorities or law-enforcement agencies where required by law

We do not sell personal information in a manner prohibited by applicable law.

Payment Information

Payments may be processed by third-party payment providers.

Elvaris Chrono may not directly store complete payment card details. Payment information is handled according to the security and privacy practices of the relevant payment processor.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential functionality, remember preferences, analyse website performance, and improve the shopping experience.

Some third-party services integrated with our website may also place cookies in accordance with their own policies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax, and legal compliance.

Different categories of information may be retained for different periods depending on legal and business requirements.

Customer Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing depends on consent

  • Make a complaint to an appropriate data protection authority

These rights may be subject to legal exceptions and verification requirements.

Security

We take reasonable organisational and technical measures to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

Elvaris Chrono is not responsible for the privacy practices, content, or security of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, technology, legal requirements, or business practices.

The current version will be displayed on our website with its updated date.

Contact Information

For privacy-related questions or requests, contact:

Elvaris Chrono
Email: eco_34563@primesignature.store
Address: 53 Humberstone Gate, Leicester LE1 1WB, United Kingdom